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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is never sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product. The customer service representative will give you instructions on proceeding with the incorrect item.
What is your return policy?
 

General Return Policy

Thank you for choosing Glamourtress. We at Glamourtress care about our customer's satisfaction in the products you have purchased from us. Please send an email to us at sales@glamourtress.com.

This is Glamourtress' Return Policy and applies only to merchandise that has been purchased from us.


You must notify us via email/phone call within four (4) business days of when the the package was received to inform of us your RETURN. The customer has 10 days to ship the product back to us; otherwise, the refund will not be given and the customer must pay for the shipping back to their address.

Shipping costs are non-refundable.


    Items NOT ELIGIBLE for Returns / Exchange:

    • Chemical Products
    • Make-Up / Nail Polish
    • Fashion Accessories
    • Leggings / Stockings / etc.
    • Hot Deal items
    • Clearance
    • Below Cost Sale items
    • FLASH SALE items
    • BOGO Sale items
    • Special Order items
    • Products with items such as the lace being cut, unattached, no hair net will be ineligible
    • FINAL SALE Items


      All products returned must have the following:

      • All original packaging (box packaging, inside packaging which includes but is not limited to: tags, tissues, manuals, accessories)
      • Original condition (unwashed, unworn, physically undamaged including packaging)
      • Residue free and odor free


        If the returned product(s) are not in the condition as stated above, we have the right to refuse the returned product and send the item back to the customer at the customer's expense or be subject to a higher restocking fee.

        Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.


        A refund or store credit will be issued once your products have been received and processed. If a refund is requested, we will only issue a refund to the original method of payment and no other method.

        All shipping costs for a return are the customer's responsibility. It is recommended that all returns are shipped back in corrugated boxes to prevent damage to the packaging or product during transit. We recommend using a shipping method with a tracking service, for we are not responsible for lost packages. We are unable to refund, exchange or give store credit without proof of delivery.

        We will only pay the return shipping cost if the product is defective or the return is a result of our error.

        All returns are subject to a restocking fee (20%-50%):
        0%: Returns that haven't been tampered in any way will not be assessed any restocking fees
        20-50%: Opened packages and/or Tampered with in any way

        Returns that are deemed unacceptable by the Glamourtress Return team will be awaiting shipping payment from the customer to be sent back.



        Products returned will have photos taken to assess the restock fee. These photos can be emailed to you to prove and give reason why we assessed the restock fee chosen.

        If there are any questions, please see Contact US




        Glamourtress.com Inc.
        When will my order ship?
          Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.