If you received wrong item (color, length, item) please contact us within 5 business days of receiving item(s) for us to investigate on the matter. We require you to take picture of the wrong item and e-mail it to one of our customer care representative to verify that you received wrong items. Once we verify that you receive wrong item we will e-mail or fax you UPS pre-paid return label for you to send the wrong item back to us. However, if you can't drop the item at UPS store or UPS driver or if you are located in military installation or international we ask you to mail the item back to us via USPS Priority mail and enclose the receipt inside box for us to refund the shipping cost back to you.
1. We will ship out correct item once we verify that you have mailed out the incorrect item back to us
2. If you want to get refunded, we will refund once we receive the item and inspect it for product integrity.
3. If we don’t receive
the wrong item within 7 calendar days of you contacting us, we will void out
the UPS return label and reject the wrong item back to you.
In an attempt to provide increased value to our visitors, Glamourtress may link to sites operated by third parties. However, even if the third party is affiliated with Glamourtress, Glamourtress has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Glamourtress. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Glamourtress seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Pay by Credit Card/Debit Card
Glamourtress.com requires that all payment by Credit and Debit cards must have the same SHIPPING and BILLING address in order for us to process the payment; otherwise, we will void the order for security reasons.
Please do not pay with Gift Cards/ Pre-Paid Cards / Reloadable Cards
Due to errors with billing addresses with these type of cards, there are errors in this where you will receive an AVS mismatch error which the authorizations will not go through. Please just stick with credit/debit cards and PayPal.