General Return Policy
Thank you for choosing Glamourtress. We at Glamourtress care about our customer's satisfaction in the products you have purchased from us. Please send an email to us at firstname.lastname@example.org.
This is Glamourtress' Return Policy and applies only to merchandise that has been purchased from us.
You must notify us via email/phone call within four (4) business days of when the the package was received to inform of us your RETURN. The customer has 10 days to ship the product back to us; otherwise, the refund will not be given and the customer must pay for the shipping back to their address.
Shipping costs are non-refundable.
Items NOT ELIGIBLE for Returns / Exchange:
- Chemical Products
- Make-Up / Nail Polish
- Fashion Accessories
- Leggings / Stockings / etc.
- Hot Deal items
- Below Cost Sale items
- FLASH SALE items
- BOGO Sale items
- Special Order items
- Products with items such as the lace being cut, unattached, no hair net will be ineligible
- FINAL SALE Items
All products returned must have the following:
- All original packaging (box packaging, inside packaging which includes but is not limited to: tags, tissues, manuals, accessories)
- Original condition (unwashed, unworn, physically undamaged including packaging)
- Residue free and odor free
If the returned product(s) are not in the condition as stated above, we have the right to refuse the returned product and send the item back to the customer at the customer's expense or be subject to a higher restocking fee.
Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
A refund or store credit will be issued once your products have been received and processed. If a refund is requested, we will only issue a refund to the original method of payment and no other method.
All shipping costs for a return are the customer's responsibility. It is recommended that all returns are shipped back in corrugated boxes to prevent damage to the packaging or product during transit. We recommend using a shipping method with a tracking service, for we are not responsible for lost packages. We are unable to refund, exchange or give store credit without proof of delivery.
We will only pay the return shipping cost if the product is defective or the return is a result of our error.
All returns are subject to a restocking fee (20%-50%):
0%: Returns that haven't been tampered in any way will not be assessed any restocking fees
20-50%: Opened packages and/or Tampered with in any way
Returns that are deemed unacceptable by the Glamourtress Return team will be awaiting shipping payment from the customer to be sent back.
Products returned will have photos taken to assess the restock fee. These photos can be emailed to you to prove and give reason why we assessed the restock fee chosen.
If there are any questions, please see Contact US