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Order Status
How can I add a signature confirmation to my order?
  If you would like to add signature confirmation to your order, please contact us before your package is shipped via email at sales@glamourtress.com or call us at 404-696-1818. There is an extra charge per package.

UPS Signature Confirmation: $5.00
USPS Signature Confirmation: $2.60
Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Unfortunately, you will be UNABLE to manually change quantities/cancel an item once your order has been placed. However, as long as you contact us before your package is shipped, our customer service team will be able to make any changes that you request. Either email us at sales@glamourtress.com or call us at 404-696-1818.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. We would highly recommend checking the tracking # that was sent to you by us to make sure that your package wasn't left in a different location. With that said, if your package does say "delivered", then we would advise you to email us at sales@glamourtress.com and we will be able to do an investigation on your behalf. Unfortunately, we cannot guarantee any results if the tracking says DELIVERED. But, we will do everything in our power to assist you to recover your package.
An item is missing from my shipment.
  If you have missing items from your order, please do not worry. Either, we had inventory issues or mistakes were made by our warehouse team during the shipping process. More than likely, a refund will be given or was already processed after the fact. To be sure, please contact us via email at sales@glamourtress.com