This is Glamourtress' Return Policy and applies only to merchandise that has been purchased from us.
You must notify us via email/phone call within four (4) business days of when the the package was received to inform of us your RETURN. The customer has 10 days to ship the product back to us; otherwise, the refund will not be given and the customer must pay for the shipping back to their address.
Shipping costs are non-refundable.
All products returned must have the following:
A refund or store credit will be issued once your products have been received and processed. If a refund is requested, we will only issue a refund to the original method of payment and no other method.
All shipping costs for a return are the customer's responsibility. It is recommended that all returns are shipped back in corrugated boxes to prevent damage to the packaging or product during transit. We recommend using a shipping method with a tracking service, for we are not responsible for lost packages. We are unable to refund, exchange or give store credit without proof of delivery.
We will only pay the return shipping cost if the product is defective or the return is a result of our error.
All returns are subject to a restocking fee (20%-50%):
0%: Returns that haven't been tampered in any way will not be assessed any restocking fees
20-50%: Opened packages and/or Tampered with in any way
Returns that are deemed unacceptable by the Glamourtress Return team will be awaiting shipping payment from the customer to be sent back.
Products returned will have photos taken to assess the restock fee. These photos can be emailed to you to prove and give reason why we assessed the restock fee chosen.
If there are any questions, please see Contact US